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Reliable Medical reserves the right to adjust prices and information for all products. Changes may occur due to errors, fluctuating market conditions, product discontinuation or typographical errors in advertisement. Reliable Medical will not be held responsible for manufacturer price changes, which may occur at any time without notice. Reliable Medical also reserves the right to refuse any order deemed inappropriate.
Reliable Medical warrants that our products are free from defect in material and workmanship and, subject to condition set forth herein, agree to repair or replace in accordance with the manufacturer's warranties from the date of original retail purchase without charge to parts and labor. The warranty period is one year unless otherwise stated. This warranty is limited to the original purchaser and is not transferable to anyone else.
If any products are determined to be defective, they will be exchanged or repaired at Reliable Medical’s discretion within 30 days from the original invoice date on which the product was shipped. Once the 30 days has passed, the manufacturer's warranty would be put into effect. All branded products, have their own specific manufacturer warranties. Please contact the manufacturer’s customer support directly for any warranty issues, as all inquiries should go through them from now on. Generic products except otherwise mentioned all carry a one-year warranty from the purchase date through Reliable Medical. Any damage on the products which resulted from mishandling or product abuse will have the warranty voided immediately. Please contact our RMA department for further information about how to return the defective product.
Reliable Medical is a mail order company which carries thousands of products. It is impossible for our staff to know each product carried in full detail. Though we will help you to the best of our knowledge, Reliable Medical cannot guarantee every product's compatibility and will not be held liable for any incorrect information given. It is the customers' responsibility to do further research before shopping. For further information or questions regarding any products, please check with the manufacturers.
Reliable does not offer price protection or price matching. Our prices are independent of other retailer's prices as we are already selling our products near cost. At the time you make the purchase you have agreed to the listed price. All prices will remain final once an order has been shipped. However, if there was a price change on RELIABLE’s OWN WEB PRICE prior to the shipment of your order, we would be more than happy to make the adjustment for you. Please do not ask us to honor other retailer's prices.
The products displayed on this Web site can be ordered and delivered only within the U.S. Reliable All prices displayed on this Web site are quoted in U.S. Dollars and are valid and effective only in the U.S.
While Reliable Medical has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
Please call during our business hours (9:30am to 5pm EST) to change/cancel the order. All processes must be done before the order has been shipped out. Reliable Medical will only accept all change/cancel request by phone, and will ignore any email request due to security reasons.
All items except otherwise mentioned, may be returned within 30 days of the original invoice date to be refunded. The returned items must be in the same condition as when it was sold, along with all the items in the original packaging. Shipping charges are not refundable. A 15% restocking fee will be applied to all returns for refund. Additional deduction may be made on the base of price change. The 15% restocking fee may be charged on the base of current price (Refund = 0.85 x Current Price). Shipping charges are non-refundable. No refund after 30 days. A Return Merchandise Authorization (RMA) number is required for all returns. (Note: All unauthorized returns are subject to an extra 10% processing fee and a $10 administrative charge).
Customers will be charged a fee of $10.00 for each package if the delivery address needs to be changed once the package has left the premises for delivery to the original address. The customer's Credit Card will be charged automatically should such a notice is received by the Carrier.
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
Reliable Medical welcomes your comments and feedback regarding this Web site, and Reliable Medicals products and services. Any information, materials, suggestions, ideas or comments sent to Reliablemedical.com will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting Reliablemedical.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Unless required by law, Reliablemedical.com will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.
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Before returning any product, you must first obtain a Return Merchandise Authorization (RMA) number by by faxing a completed RMA Request Form to (727) . NO returns of any type will be accepted without a RMA number. Please have the following information completed before faxing the RMA Request Form: customer name, sales order number, serial number and the nature of the problem. All the information necessary should be listed on your invoice. A RMA number is valid for only 10 days from the day it was issued. Returned products sent without a RMA number visible on the outside of the shipping box, or with an outdated RMA number will be subject to an extra 10% processing fee and a $10 administrative charge. The customer is responsible for all shipping charges and risk of loss on all return shipments. Reliable Medical recommends the use of reputable carriers capable of providing proof of delivery as well as insuring your shipment. All returns must be sent pre-paid. No C.O.D.s will be accepted. The return address is Shipping and handling is non-refundable.
The customer will need to pay for return shipping. While we realize that it is not your fault if you have received a product that is defective, but please understand we are also not at fault as well -- we ship what our distributors & manufacturers provide us with. This is why we offer to share the shipping costs associated with a return replacement. The customer will pay for return shipping, and we will pay to have the replacement shipped to you. All shipping from RMA will be done by Ground Service. We cannot offer our everyday low prices and absorb the full cost of handling return shipments. Shipping promotions are only deliverable within the continental United States. Shipments outside the continental United States including, but not limited to, Hawaii and Alaska, are subject to standard shipping charges defined by Reliable Medical.
Damage claims to the products in the package during transport should issued to the shipping carrier at the time of delivery. If products upon received are found to have physical damage, report immediately to the customer service department ASAP and do not attempt to use the product at all. The warranty, refund, or replacement will be voided if the product is physically damaged or abused. It is customer's responsibility to know how to correctly use merchandise. Special care should be taken when dealing with delicate components. Any damage inflicted upon the products which is not at the fault of the manufacturer will not be covered by the warranty.
Lost packages should also be addressed to the shipping carrier, as you would have to prove the package never arrived. In the case that items are missing from your purchase, it needs to be reported to Reliable Medical within 24 hours as well as shipping carrier.
All returns for credit are subject to a 15% restocking fee and must be completed within 30 days of the invoice date. Additional deduction may be applied on the base of price change. The 15% restocking fee will be charged based on the current price when the RMA form was completed (Refund = 0.85 x Current Price).
All products returned must be returned within 30 days of the invoice date, 100% complete, in re-saleable condition, and must include all the original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer. All service charges such as assembly, testing, labor, and extended warranties are final and non-returnable.
For health reasons, we are unable to accept returns or exchanges of eating, hygiene or mouth stick products.
We cannot accept book or video that have been removed from their original packaging.
Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.
Due to manufacturer's policies, Reliable Medical cannot accept returns or give refunds on all Software products. Defective merchandise must be returned to the manufacturer directly.
Reliable Medical will pay the replacement shipping back to customers via insured ground service. However, if the product sent back from customer is functioning under normal conditions with no defects found, the customer will be charged for the shipping fee should the customer wish to keep the item. If the customer does not wish to have the non-defective returned product shipped back, the 15% restocking fee will be charged.
The customer could choose Advanced Replacement in which we ship the replacement part first, and once the customer have received the replacement, they would ship back the defective product. Advanced replacement must be issued within 30 days of the invoice date and must be first approved by the RMA Department. Reliable Medical will charge the replacement cost and shipping deposit on the customer's credit card. After Reliable Medical have received the defective product, the advanced replacement deposit will be credited back. Customers will be responsible for the shipping charge on any advanced replacement.
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We take your (and our!) privacy seriously. ReliableMedical.com respects your privacy. The information that is collected about you is used to process orders and is not used for anything else. We will never sell, rent, or give away your name, e-mail, or address to anyone.
Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.
You agree that any legal action brought against Reliable Medical. Inc. shall be governed by the laws of the State of Florida without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on Reliable Medical shall be an appropriate federal or state court located in Pinellas County Florida.
Reliable Medical IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THIS SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, Reliable Medical DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Reliable Medical DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Reliable Medical WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
All Web site design, text, graphics, logos, button icons, images, the selection and arrangement thereof, and all software is Copyright (c) 2000-2004 Reliable Medical INC, ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on this Web site is the exclusive property of Reliable Medical INC ("Reliable Medical") and protected by U.S. and international copyright laws. All software used on this site is the property of Reliable Medical INC or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Reliable Medical INC or using this Web site as a shopping resource. Any other use of materials on this Web site - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Reliable Medical INC is strictly prohibited.
All material and information presented by Reliable Medical INC is intended to be used for educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own physician or health care practitioner regarding the suggestions and recommendations made at Reliablemedical.com
Reliablemedical.com, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Reliable Medical and may not be used in connection with any product or service that is not offered by Reliable Medical in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Reliable Medical. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
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